Houston Auto Repair

Maybe I caught these guys on a good day... But I have a hard time believing that.Despite some damning reviews on Yelp, I took a chance on Auto Doc for some pretty major repairs on my car because they promised same-day service and I couldn't afford to wait several days. So let me tell you about my experience. First of all, the customer service is exceptional. I've put up with mechanics' poor communication skills in the past, so I was pleasantly surprised to hear a professorial voice on the other end of the line when I first called. Did I dial the Museum of Fine Arts by mistake? Nope, it was Dave, who apparently is the owner. Anyway, it was approaching noon, and Dave tells me he can have the repairs done by late afternoon. No begging or insisting required. Hmm, maybe these guys aren't busy enough, I thought, but okay. Long story short, I pick up the car later that afternoon as promised. Dave gives me an enthusiastic tour of my repairs, complete with demonstrations. All this after I made him wait half an hour past closing time for me. The whole time, I feel like I'm his only customer. The car was freshly washed, by the way. No big deal, but a nice little mint-on-the-pillow detail that shows that they think of the little things. As for the actual work, my car was cured. The diagnosis was the same as the one I got from a trusted mechanic in my hometown, which was reassuring, and the quotes were comparable as well. Dave let me know what other repairs and routine maintenance he recommended, which I didn't mind, because he wasn't pushy about it, and didn't talk down to me.What can I tell you? They were very fast and did a great job. Glad I took a chance on them.

Mar said the business was quick and they provided good service.

Sarah said she waited for her vehicle and the waiting area was nice. She said this business provided good customer service and the people were nice.

Punctual, professional, friendly, honest!

Farzad said the experience was good.

Dan said they did a great job and he really enjoys their service.

Mandi said she felt the price she was quoted was a little inflated.

I took my car here because of all the great reviews and the location was convenient. I have been pleased with their work, and the customer service is great! They answered all my skeptical questions and showed me, not just told me, what was wrong with my car. The prices are steep, but it's worth paying more when you trust a company. When I left with my car, the service light came on and I called to tell them. They had me bring it back right away and they ran tests to fix the problem. They also made a follow up phone call several weeks later, to make sure my car was running ok and didn't have any further problems.

As a female, I am always worried that I am going to get screwed when it's time for some auto repair on my 2003 element. Well these guys couldn't have been more honest. I showed up at 9 on a tuesday morning expecting to just make an appointment to bring my car back at a later date. However, they were able to take my car right then, and have it back to me by 5:30 the same night. Before they did any work, they called to tell me what was wrong and what needed to be fixed. They also told me some things could wait if I didn't want to spend all the money at once, which has never happened to me before. Chris is very friendly and walked me through everything. I have found my new mechanics. I will never go anywhere else!

This place epitomizes the old saying "We do work that is fast, good, and cheap; pick any two."I find them to be fast and good. If you're looking to save a buck, you should probably shop around a little, but when you want it done right, they do it right, they meet the deadlines they promise, and they stand behind their work. I had a repaired item fail nearly a year after they'd originally fixed it. It was under warranty, so they repaired it again, quickly and for free. Respect.Under all the cutesly old gas station signs, this is a a clean, friendly, well-run, and seemingly honest place to get your car repaired. And yes, sometimes your repair bill should come with a free tube of personal lubricant, but on balance, I think it beats the crap out of being overlooked, lied to, and ultimately STILL gouged by the sleazy repair thieves at the dealership.El Rauncho Grande